Dispute / Complaint Policy
Geekforbest Limited
Effective Date: 2025.01.01
Geekforbest Limited (“Company”, “we”, “our”, or “us”) is committed to providing secure and reliable cross-border payment services through the GSalary platform.
This Dispute / Complaint Policy explains how users may submit complaints or disputes regarding our services and how such matters are handled.
1. Scope
This policy applies to:
• Payment disputes
• Transaction complaints
• Unauthorized transaction claims
• Service-related complaints
• Settlement or account-related issues
2. Filing a Complaint or Dispute
Users may submit a complaint or dispute by contacting our support team with the following information:
• Full name
• Registered email address
• Transaction ID
• Description of the issue
• Supporting documents or screenshots if applicable
Contact Information:
Geekforbest Limited
Website:
https://www.gsalary.com/
Email:
support@gsalary.com
Address:
ROOM A1, 11/F WINNER BUILDING,
36 MAN YUE STREET,
HUNG HOM, KOWLOON,
HONG KONG
3. Complaint Handling Process
Upon receiving a complaint or dispute request:
We will acknowledge receipt within 3 business days.
Our compliance and support team will review the case.
Additional documents or verification may be requested.
A resolution or response will generally be provided within 7 to 15 business days.
Complex cases involving banks, payment institutions, blockchain networks, or regulatory reviews may require additional processing time.
4. Investigation and Resolution
Geekforbest Limited reserves the right to:
• Review transaction records and account activity
• Request identity verification documents
• Temporarily suspend transactions during investigation
• Reject claims involving fraud, abuse, or false information
Possible resolutions may include:
• Transaction clarification
• Refund processing
• Transaction reversal where applicable
• Account adjustment
• Service explanation or corrective action
5. Unauthorized Transactions
Users must immediately notify us if they believe an unauthorized transaction has occurred.
Failure to report suspicious activity promptly may affect the outcome of the investigation.
6. Compliance and Regulatory Requirements
Certain disputes or complaints may be subject to:
• AML/KYC review
• Sanctions screening
• Regulatory reporting obligations
• Third-party banking or payment institution review
Geekforbest Limited may delay or refuse processing where required by applicable laws or regulatory obligations.
7. Governing Law
This Policy shall be governed by and interpreted in accordance with the laws of Hong Kong SAR.